“Me and my family were involved in an automobile accident last year that left my husband and oldest son with a lot injuries and multiple surgeries. The accident happened in the early hours of the morning, and there was a conflict between me and the other driving about what happened because it happened so quickly. So we had to pursue the case with our insurance company. It was a stressful time for me, with my husband and oldest son being hospitalized. Mr. West stepped in and he was on it. He was right up front with me about what needed to take place, kept me informed about every piece of paperwork that needed to go out. They stayed in contact with me. Their team did an excellent job. I never had to worry about things.”